Refund policy

Check your order on arrival

Please open the parcel and test the earbuds on the day they reach you.

If they arrive faulty

If the earbuds do not work or turn up damaged, contact us within 7 days of delivery. We will replace them or refund you in full, and we cover the return postage.

If you change your mind

Return them within 7 days in unused condition with the case, cable, and packaging complete. You pay the return postage, and the original delivery charge is not refunded.

What is not covered

Physical damage, cracks, or a crushed case
Water damage beyond the life waterproof rating, including swimming and showering
Missing earbuds, case, or cable
Anything reported more than 7 days after delivery

How refunds are paid

Online payments are refunded to the original payment method within 7 to 10 working days. Cash on delivery orders are refunded by bank transfer to an account in the buyer's name.

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